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Inmate Phone & Video Visitation

All visitation is conducted by video by our vendor Prodigy

View the Visitation Guidelines

View the Inmate Mail Guidelines

Signing up for Prodigy video visitation is quick and easy. Just follow these four steps!

  1. Visit Prodigy Visitation and set up an account.
  2. Verify your identity, upload a copy of your driver's license and a profile picture
  3. Make a deposit to a pre-paid or pin debit account
  4. When you receive a video call, you will receive an SMS message on your cell phone from Prodigy with a link to join the video call.
  5. Prodigy Customer Support (866) 700-4545.

Video Visitation Guidelines

All visitation at the Jackson County Sheriff's Office is conducted by video. No in-person visitation is available.


Must be approved for visitation. The approval process take 3 - 5 business days.

Inmate visitation is a privilege for both the inmate and the visitor. Inmate visitation privileges can be revoked at any time for disciplinary reasons. Visitors can have their privileges revoked for violating visitation rules or other improper behavior.

Visitors must be at least 18 years of age or have their parent or legal guardian present.

No nudity, no illicit or illegal activity that may result in a chargeable offense for the visitor and or the inmate. Jackson County Jail has the right to shut off any visit at any time. All video visits will be monitored and recorded.

Inmate Mail Policy

Inmates have the ability to correspond with family and friends by mail, inmates can also receive mail from the same. It is important to note, all mail is opened and checked for contraband (illegal smuggled items) prior to being given to the inmate. A reminder that assisting in or bringing contraband into any detention facility may be punishable in a court of law. If you would like to correspond with an inmate by mail, please use the address listed below. Inmates will not be allowed to correspond with other inmates whether in the same facility or another facility. Correspondence must include your first and last name as well as your return address. If this is not included on the letter, it will be returned to you.

Items not Allowed:

Address Inmate mail as follows:

c/o Jackson County Sheriff's Office
Inmate Name
600 S Main St.
Altus, OK 73521

Jail Frequently Asked Questions

What are the visitation hours for inmates at the county jail?
All visitation is conducted by video by our vendor, Prodigy. Visits with inmates must be scheduled in advance and must be approved by jail staff. Visit our Jail Visitation page for more information and the steps to schedule a visit.
Can I send mail or packages to an inmate, and if so, what are the guidelines?
Yes, please follow the Mail guidelines. Typically, items for inmates can be purchased through the commissary, newspapers, magazines, polaroid pictures, and more than 3 - 5 photos per letter are not allowed. All mail is scanned.
How do I post bail for someone who is in custody?
To post bail for someone in custody, you can visit the jail or courthouse and follow the bail posting procedures. Alternatively, you can contact a bail bondsman for assistance.
How can I find out if someone is currently incarcerated?
You can find out if someone is currently incarcerated by checking the jail's inmate roster online or by calling the jail directly. We also send information to VINELink which you can use to receive updated information.
What steps should I take if I suspect identity theft?
If you suspect identity theft, contact our Sheriff's Office immediately to report the incident. Additionally, you should inform the relevant financial institutions, credit bureaus, and consider filing a report with the Federal Trade Commission (FTC).